Refund & Returns Policy

Refund & Returns Policy

Last updated: September 18, 2026

At TheBikersKart, we want you to receive your motorcycle collectibles, apparel and other products in the condition you expect. This Refund & Returns Policy explains when returns, replacements and refunds are available.

Returns

We accept returns within 30 days of delivery, provided the product is eligible for return and is returned in its original condition.

Products must be:

  • Authentic and purchased from TheBikersKart
  • Unused and in reasonable original condition
  • Returned with original packaging where applicable
  • Accompanied by proof of purchase when requested

Some products may have specific return conditions, which will be mentioned on the product page.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after receiving the package.

Please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging and shipping box
  • Any other information that may help us assess the damage

After reviewing the claim, we may offer a replacement or a refund, depending on the circumstances and product availability.

Wrong Product Received

If you receive a product different from the one you ordered, please contact us and send photographs of the product you received.

Please email:

  • Your order number
  • A photograph of the product
  • A photograph of the shipping label/package

Once verified, we will arrange a replacement with the correct product.

Please do not send the item back before contacting us and receiving return instructions.

Delivery Guarantee

Our standard delivery protection period is 30 days.

If your order has not been delivered within 30 days from the date of shipment/order processing, you may contact us regarding the order.

If the order remains undelivered after the applicable 30-day period, we will provide a 100% refund.

If a shipment is automatically returned to us because it could not be delivered, we will process a refund according to this policy.

Delivery times can vary depending on the destination, customs clearance, local postal services and other circumstances outside our direct control. The 30-day delivery guarantee applies subject to the conditions stated above.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been approved, the time required for the funds to appear in your account may depend on your payment provider or bank.

7. Return Shipping

Shipping is free on orders over US$50, subject to the shipping terms shown at checkout.

For approved returns, we will provide instructions regarding the return shipping process and any applicable shipping costs before you send the product back.

8. International Orders

TheBikersKart operates from Indonesia, and some products may be shipped from suppliers or fulfillment locations in Europe.

International delivery times may vary because of customs processing, local delivery services and other factors.

Customers are responsible for providing a complete and accurate delivery address. Any customs duties, import taxes or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

Our 30-day delivery protection applies to eligible orders as described in this policy.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been shipped may not be eligible for cancellation and may instead need to follow the return process described above.

10. How to Request a Return or Refund

To request a return, refund or replacement, please contact us at:

Email: [support@thebikerskart.com/]

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for the request
  • Clear photographs where applicable

Our team will review the request and provide the next steps.

11. Important Note

TheBikersKart reserves the right to review each return, refund and replacement request individually to prevent misuse of this policy.

This policy applies to purchases made directly through TheBikersKart website. Specific product pages may contain additional conditions where applicable.